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HAPPYPILLAR PRIVACY POLICY

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1.   General

Happypillar “we,” “us,” or “our” is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, store, and distribute information through our software, website, documentation, communications, and related services (collectively, the “Service”). 

 

2.    Information We Collect or Receive

When you use the Service, we may collect the following types of information about you.  

 

a.   Personal Information 

 

When you sign up to become a user or contact us, you may provide us with personal information about yourself (collectively, the “Personal Information”). Such Personal Information may include your name, your child's name, e-mail, mailing address, and phone number. You may also register for a Happypillar account using certain social logins, such as Google and Apple.  If you register for Happypillar account using a social login, we may receive information about you from your social login provider, including your email address and contacts.  

 

After you register for your Happypillar account, a profile page will be created for you (“Profile”). Your Profile will be populated by information you submit, such as your name, username, bio, and profile picture. Your Profile will also include information about your learning progress, such as the activities you are learning, your learning statistics, and your achievements. 

 

Happypillar may scan or review any information in your Profile, or this information with a third-party content moderation service provider, to ensure compliance with our Community Guidelines. Happypillar may restrict or delete information in your Profile if it violates our Community Guidelines or for any other reason.

 

b.   Audio Analyses

 

Certain features of Happypillar may require you to speak into the Happypillar app. To recognize speech, your audio may be sent to a third-party provider such as Google, Apple, or Amazon Web Services. We may also collect and analyze your speech to help us understand the effectiveness of our sessions and to improve our Services.  Any audio you agree to send to us is anonymized when it reaches our servers to ensure that no trace of your personal information remains attached to the audio. Happy Pillar does not own or operate any of these servers. If you have questions, please refer to the service’s privacy policy.

 

​c.   Technical Activity Data

 

When you use the Service, we may generate data about your use of the Service, which may include your browser and device data, log data, and IP address. We will also generate data regarding your engagement in all activities on the Service.

 

d.   Personal Activity Data

 

When you use our Services, some of your activity will be logged and captured so we may analyze your activity to provide our Service to you.  In some cases, the analysis will help us make the Happypillar experience better.  In addition, we may record usage patterns (e.g., clicks, mouse movements, scrolling, and typing), tech specs (e.g., browser, device type, operating system, viewfinder size, script errors, and IP address), navigation (e.g., pages visited, referrers, URL parameters, and session duration), and learning activity (e.g., session progress, weekly progress surveys, and experiences). 

 

e.   Cookies

 

When you access our website, we store certain data from your browser using cookies. A cookie is a piece of data stored on the user’s computer tied to data about the user. We use session ID cookies to confirm that users are logged in. If you do not want your data to be collected by cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, cookies may be necessary to provide you with certain features available on the website (e.g., customized information). You can find more information about cookies and how to manage them here.

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Please note that our cookies include Targeting Cookies from Google, Facebook, Amazon, and other companies, which these companies may use to track your activities across multiple websites to deliver personalized advertising to you.

 

f.   Google Analytics

 

We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our site. These reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics by installing Google’s browser add-on available here.

 

g.   Payment Information

 

If you make a purchase via the Services. We use third-party payment processors, such as Stripe, Apple, and Google, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as credit/debit card number, security/CVV code, and expiration date. Our payment processors may handle your payment information in accordance with their own privacy policies. Happypillar does not have access to your full payment information.

 

3.    How We Process and Use Your Data​​

We may process your personal information according to the following legal bases: to provide products or services you request, to promote Happypillar’s legitimate interests, to comply with legal obligations, and with your consent. In particular, Happypillar may process and share your personal information in the following ways:

 

a.   Provide and Improve Our Service

 

Happypillar will process your personal information to provide and improve the Service. For example, we will use the information you provide to maintain your Profile and learning progress, personalize learning content, detect and fix bugs, perform research, and provide customer service to you.

 

Happypillar may share personal information with third parties that help us provide or improve the Service, including hosting providers such as Amazon Web Services, search engine providers such as Google, payment processors such as Revenuecat and Stripe, analytics providers such as Google Analytics, and support providers such as Customer.io. Happypillar may also share your information with third-party vendors that support product features such as AI, speech recognition, and content moderation.

 

b.   Communicating with You

 

Happypillar will use the email address you provide to send you the following types of messages:

 

  • Essential messages to support the operation of the Service.

  • Messages to support the Happypillar parenting methodology and reinforce your learning, such as tips, reminders to practice, and progress reports.

  • Announcements regarding changes to the Service or products.

  • Announcements of new Happypillar products, services, offers, or research opportunities.

 

You may opt-out of receiving non-essential messages in your settings. For example, you have the option of providing your email address so that Happypillar may send you information about product updates and ask you about participating in product research. If you do provide your email address, you can unsubscribe any time by emailing hello@happypillar.com or by clicking the unsubscribe link in any Happypillar emails. 

 

c.   Complying with law and preventing harmful activities

 

Happypillar may process and share personal information if necessary to comply with legal requests, such as subpoenas or court orders. Happypillar may share personal information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm. This may include sharing information with other companies, lawyers, agents, or government agencies.

 

d.   Personalized advertising
 

We may use ads to promote our products and services. When you interact with our ads, certain information may be collected about you and sent to individual advertisers. 

 

Happypillar may use Google ads to target audiences that may be interested in the Service. Happypillar does not display Google Ads on our site and is not responsible for the display of Happypillar ads on third-party sites. A Happypillar ad may appear on sites across the internet. We encourage you to review Google’s advertising policy here.

Happypillar may use Facebook (Meta) ads to target audiences that may be interested in the Service. These ads may be displayed across various Meta services. Please be aware that your interactions with our Facebook Ads are also subject to Facebook’s Privacy Policy. We encourage you to review Facebook’s advertising privacy policy which can be viewed here. 

 

e.   Anonymous information

 

Happypillar may process aggregated, de-identified, or otherwise anonymous or anonymized information for any purpose. Such information is not considered personal information. We will never sell the data we collect. 

 

4.    Your Data Rights 

You have the following rights in relation to the Personal Information we hold about you, in addition to any other rights required by applicable law:

 

  • Know what personal information we have collected about you.

  • Access a copy of the personal information that we hold about you.

  • Know what personal information about you we have shared with third parties.

  • Opt out of the sharing of your personal information with third parties.

  • Object to our processing of your personal information.

  • Request that we limit our use of your sensitive personal information to what is necessary to perform the services you requested.

  • Not be discriminated against for exercising your data subject rights.

  • Request that we delete any personal information we have collected from you.

  • Request that we correct any inaccurate personal information about you.

  • Export the personal information you have provided to Happypillar in a format that can be transferred electronically to a third party.

  • Withdraw any consent you previously gave us to process your personal information.

  • Delete your Happypillar account by following the instructions in the Service.

 

You may update or correct your information, and exercise certain opt-out rights, in your Settings page. You may request to access or erase your personal information held by Happypillar. To make another privacy-related request, please send an email to

privacy@happypillar.com. 

 

Please note that these rights are not absolute and Happypillar may refuse requests to exercise data subject rights if there is a legitimate reason, such as if we cannot authenticate your identity, if the request could violate the rights of a third party or applicable law, or if the request could interfere with a Happypillar service or prevent us from delivering a service you requested.

 

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. Here is a list of EEA Supervisory Authorities, and a link to the UK Supervisory Authority.

 

5.    Child Users​​

Children deserve extra privacy protection, and that is why we treat Child Users (meaning users under the age of 13 in the United States or another age of digital consent in their country) differently to ensure their parents are in control and we only collect the bare minimum information we need to make Happypillar work. Children should not be using Happypillar, parents are meant to be the users of Happypillar. 

 

All Child Users receive the following special treatment when using Happypillar (“Age Restrictions”):

 

  • Advertisements are non-personalized and set to family-safe content.

  • Child Users cannot submit their real name or any pictures to their Profile but are represented only by a letter avatar.

  • Promotional emails are disabled.

 

Child Users in certain jurisdictions (including the United States, European Union, United Kingdom, Norway, Canada, Australia, New Zealand, Singapore, South Korea, and Japan) are subject to these additional Age Restrictions:

 

  • Child Users may not provide Happypillar with their real name, profile picture, location, contact information, or other personal information.

  • Child Users’ Profiles contain no personal information that could be used to publicly identify or contact the child, but only the Child User’s username, a letter avatar, and information about their progress on Happypillar.

  • Social follow buttons for X (formerly known as Twitter), Facebook, and Instagram are disabled.

 

Parents can report any abuse to us at privacy@happypillar.com.

 

In addition, all users under the age of 16 receive the following special treatment:

 

  • Advertisements are set to non-personalized.

  • Third-party behavioral tracking is disabled.

  • Third-party analytics is disabled.


With regards to the Children’s Online Privacy Protection Act, Happypillar may collect personal information (e.g. age) and audio about or pertaining to children under the age of 13 from their parents, for the sole purpose of performing internal operations of the Service. You can choose to disable speaking exercises for your family by not clicking “record.” Doing so will prevent us from providing portions of our Services that use the child’s voice data.  If we discover that we have unknowingly collected additional information from these children, we will delete it. If you believe this to be the case, please contact us at privacy@happypillar.com.

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6.    Do Not Track

The Service is not designed to respond to “do not track” signals sent by some browsers. 

 

7.    Information Collected By or Through Third-Party Advertising Companies. 

The Service may contain links to other websites. Happypillar is not responsible for the content or privacy practices of other websites, including any personal or financial information collected by third-party payment processors. We encourage users to be aware of the privacy policies of other websites they visit. This Privacy Policy applies only to information collected by Happypillar. Any time you click on a link (including advertising banners) or submit your personal information to a third-party website, you will be subject to that third party’s privacy policies.

 

Your app store (e.g., Apple App Store or Google Play) may collect certain information in connection with your use of the Service, such as Personal Information, payment information, geolocational information, and other usage-based data. We have no control over the collection of such information by a third-party app store, and any such collection or use will be subject to that third party’s applicable privacy policies. 

 

8.   Data Security and Retention

We are committed to taking all reasonable precautions to safeguard the privacy of Personal

Information which has been provided by its users. We use technical, contractual, administrative and physical security steps to protect your personal information. Security measures such as restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees with access to your personal information shall use your personal information strictly in accordance with this Privacy Policy.

 

Please be aware that no data transmission over the Internet or via e-mail is completely secure and therefore we cannot guarantee the protection of all personal information in all cases. For example, we cannot guarantee protection against interception, misappropriation, misuse, or alteration, or that your information will not be disclosed or accessed by the unauthorized acts of others. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. 

 

Happypillar will generally retain your personal information until your account is deleted. However, Happypillar may retain certain information longer if necessary to provide our Service, defend our legitimate interests or those of third parties, comply with legal requirements, resolve or defend ourselves in disputes, investigate misuse or disruption of the Service, or perform agreements. We may also retain anonymous data indefinitely.

 

9.    Privacy Policy Updates

We may update our Privacy Policy to reflect changes to our information practices. If we do this and the changes are material, we will post a notice that we have made changes to this Privacy Policy on the website for at least thirty (30) days before the changes are made, and we will indicate the date these terms were last revised at the bottom of the Privacy Policy. Any revisions to this Privacy Policy will become effective at the end of that thirty (30) day period.

 

10.    Where We Store Your Information 

The Services are operated in and governed by the laws of the United States. The Services are intended for residents of the United States. Your information collected through the Services may be stored and processed in the United States, or any other country in which we or our service providers maintain facilities.  

 

We or our service providers may securely transfer information that we collect about you, including personal information, across borders and from your country or jurisdiction to other countries or jurisdictions around the world.  

 

11.    Important Notices for Non-U.S. Residents

The Service and its servers are operated in the United States. If you are located outside of

the United States, please be aware that your Information, including your Personal Information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Service, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.

 

In some jurisdictions, the Service may be subject to supplemental privacy policies or local laws. For users in those jurisdictions, the applicable supplemental privacy policies and local laws will take precedence over this Privacy Policy to the extent they conflict.

 

12.    Contact Us 

For questions, safety concerns, or security vulnerabilities generally, please contact us at privacy@happypillar.com. For questions related specifically to a clinical or HIPPA concern, please contact our staff clinician at clinical@happypillar.com.

 

HAPPYPILLAR INFORMATION 
Happypillar is located at 7800 Lowdes Drive, Austin, TX, 78745. You can reach us at (512) 937-2669 or hello@happypillar.com 

 

Effective Date: June 1, 2022. 

Updated: January 4, 2024.

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